Naming convention

Intention Analysis comes from intent analysis, that is, the task of finding out someone's purpose - in our case, expressed in a text. The scenario where it's more often applied to is product mentions and their feedback. By identifying a person's intention regarding your product or service, you will be able to obtain a clearer picture of how those intentions affect the different stages of the customer journey (sales, maintainance, etc.), as well as how they reflect on your company.

Category codeCategory name
Advice Advice
Cancelation Cancelation
Complaint Complaint
Information Information
Purchase Purchase
Recommendation Recommendation
Support Support